Privacy Policy

Data Controller

Aspect Living Foundation adheres fully to the rules and regulations of the EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Data Protection Act 2018.

Aspect Living Foundation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Aspect Living Foundation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/04/2026.

What we collect

We may collect the following information:

• name
• contact information including email address.
• demographic information such as postcode
• other information relevant to customers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Correct processing of any/all orders and to facilitate the processing of any repeat or future orders.
• Internal record keeping.
• We may use the information to improve our products and services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Reputable third-party banking and distribution institutions such as Take Payments handle our credit card transactions and Fastpay for Customer Direct Debits. They receive information needed to verify and authorise your payment card and to process your order.

Monitoring of Telephone Calls 

From time to time, we may monitor and record telephone calls between our clients and our customer service representatives. This is done to ensure the highest standards of service and to provide ongoing training and development for our staff. By monitoring these calls, we aim to improve the quality of our customer interactions and ensure that our representatives are providing accurate and helpful information.

We take the privacy and confidentiality of our clients seriously, and any recordings will be securely stored and only accessible to authorised personnel. These recordings will be used solely for training and quality assurance purposes and will not be shared with any third parties without the client's explicit consent, except as required by law.
How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it and make it more relevant to our customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties

You have the right to request that we remove all of your personal information held by us. If you wish us to remove all of your personal information, please email and request that all of your personal information is removed. Please note that this will require you to re-register your details with us if you wish to use any of our services.

You may request details of personal information which we hold about you under the EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Data Protection Act 2018. If you would like a copy of the information held on you, please write to Aspect Living Foundation Clothing, 11D Farthing Road, Sproughton Ind Est, Ipswich, IP15AP

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

More information

If you have any questions or concerns about this Privacy Policy, you can contact us at any time.